HOW TO RETURN YOUR PARCEL
- Enclose the completed returns form with your order.
- Return to Address: Adot Shop 26 Soho Sq, Soho, London, England, W1 D 4NU
- Don't have a returns form? Email us on firstname.lastname@example.org
- Items can be returned within 14 days of receipt of your shipment.
- The items must be unwashed and unworn.
- The items must be returned in the original packaging with swing tags still attached.
- Items of a delicate fabric must not be returned with any snags or tears.
- Please ensure there are no make up or fake tan marks on the garments.
CHARGES ON RETURNS
- You are responsible for the return shipping charges.
- Always obtain your proof of postage - We need this to track your return!
- You are liable for the package until it has been delivered to us so we recommend you sending the item tracked.
- If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
- Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.
- It takes up to 5 business days for our returns team to process your parcel.
- It can sometimes take up to 5 days for funds to reach your account.
Feel free to email us at email@example.com if you have any questions.
Please note: If any items are received faulty please email firstname.lastname@example.org before returning.